At Blenco Supermarket, customer satisfaction is important to us. We strive to ensure that all products delivered meet our quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
Customers may request a return or exchange for products that are:
- Damaged upon delivery
- Defective or expired
- Incorrect items delivered
- Missing items from an order
To qualify for a return, items must:
- Be returned within the approved return period
- Be unused and in their original packaging
- Include proof of purchase or order confirmation
2. Non-Returnable Items
The following items may not be eligible for return:
- Perishable goods that have been opened or used
- Personal care items and hygiene products
- Customized or special-order items
- Products damaged due to customer misuse
3. Return Process
To request a return:
- Contact our customer support team with your order details.
- Provide clear evidence (such as photos) if the item is damaged or incorrect.
- Our team will review your request and provide return instructions if approved.
4. Refunds
- Approved refunds will be processed through the original payment method where applicable.
- Refund processing times may vary depending on the payment provider or bank.
- In some cases, store credit or product replacement may be offered instead of a cash refund.
5. Exchanges
Customers may request an exchange for eligible items, subject to product availability.
6. Delivery Charges
- Delivery fees may not be refundable unless the return is due to an error made by Blenco Supermarket.
- Customers may be responsible for return shipping costs where applicable.
7. Inspection & Approval
All returned products will be inspected before refunds or exchanges are approved. Blenco Supermarket reserves the right to reject returns that do not meet our policy conditions.
8. Contact Us
For questions, complaints, or return assistance, please contact Blenco Supermarket through our official customer support channels.
We appreciate your trust in Blenco Supermarket and remain committed to providing quality products and excellent customer service.